Fong &
Ng Solicitors
In order to upgrade their Information
System to cater for the business growth, Fong & Ng Solicitors
Ltd. partnered with Alfacom Solutions Ltd. to evaluate their IT
environment and provide ongoing maintenance, administration and
training of their overall IT system.
Now, Fong & Ng Solicitors
gets excellent and reliable IT services from Alfacom whilst lowering
their overall IT support costs.
Background
Fong & Ng is a medium sized, proactive and progressive law
firm based in Hong Kong which provides a full range of legal services
to both local and international commercial clients. The firm specializes
in the areas of corporate and commercial law, finance and securities,
banking, joint ventures in China, information technology, conveyancing,
litigation and probate. Their lawyers have considerable legal
and commercial experience in Hong Kong and China, as well as internationally.
We are thus ideally positioned to serve the needs of a broad range
of clients.
Challenge
Today¡¦s IT environment is very complicated, is most often made
up of various different systems that requires different skill
sets to administer and manage. After careful assessment, Fong
& Ng decided to outsource its IT maintenance, repair, support,
sourcing, system enhancement and consultancy services to a trusted
partner. Alfacom, already has a long and close business relationship
with them, was invited to analyse their needs, provide our professional
advise and implement measures to improve their system and enhance
their efficiency at minimum cost.
Solution
Alfacom organized an outsourcing
team to support Fong and Ng Solicitors. In addition, a qualified
on-site engineer is stationed full-time in Fong & Ng¡¦s office
to facilitate, service and support the daily operation to all
IT system. The Project Manager oversees the progress of the projects
and provides professional IT consultancy service.
Why partner
with Alfacom Solutions
Alfacom have profound IT experience
in the legal firm industry. In the project, Alfacom delivers the
project on-time and exceeds Fong & Ng¡¦s expectation.
Business
Benefits
After outsourcing their IT administration
work to Alfacom, Fong & Ng gets high quality IT administrative
service, supported by a team of IT professionals. At the same
time, Fong & Ng lowers the cost of IT support so they can
invest in other IT systems that further improves their productivity.
Ultimately, the lawyers and staff
work more effectively with improved electronic communication.
In turn, productivity is raised.
Key Components
> Service
element
* Lotus Notes administration
* Microsoft OS administration
* Networking administration
* IT consultation
