EPSON
HK Improves web site performance
EPSON Hong Kong
Ltd. provides an eService web site, which enables its distributors
to access business information via the use of web browser. However,
the performance of the web service is well below EPSON's expectation.
EPSON, thus, contracted Alfacom Solutions to optimize the performance
of the web site.
End result? EPSON
eService web site is now running much faster and more efficient.
The distributors can now easily access the system and retrieve
up-to-date information and reports.
Background
In 1980, EPSON Hong Kong Ltd. (formerly EPSON Electronics Trading
Ltd.) was established as a marketing arm of its parent company,
SEIKO EPSON Corporation. EPSON brought to Hong Kong a variety
of exceptionally high quality products including computers, printers
and a comprehensive range of electronic devices. Now, more than
two decades on, EPSON Hong Kong Ltd. has progressed in leaps and
bounds, while continuing to fulfill its commitment to serving
the territory.
Challenge
Alfacom Solutions was brought in to identify the bottleneck of
the eService system. Namely, the web access performance is far
below their distributors' expectation. In order to satisfy the
expectation of their distributors, it is critical to optimize
the performance of the eService system via various means, including
system tuning and programming code optimization.
EPSON's eService
web site is a heterogeneous system and a very diverse skill set,
including strong Java programming skills, in-depth knowledge of
IBM Websphere family, IBM AS/400 DB2 database and SUN Solaris
system.
Solution
Alfacom Solutions conducted a 2-phase project to enhance the performance
of the system. In Phase One, our system architect was brought
in and performed a thorough on-site evaluation, aiming to identify
the problems. Then a review meeting was held at the end of Phase
One to discuss the findings with Epson. In addition, we demonstrated
how optimizing the program code can speed up the performance of
the web site.
In Phase Two, we
carried out the necessary changes in the program codes and system
setting to optimize the system performance.
Why partner with
Alfacom Solutions
Technical staff of Alfacom Solutions possesses diversified skills
that are mandatory in optimizing Epson's heterogeneous system.
Our team is very knowledgeable Java expert and can identify the
inefficient code and suggest code enhancement.
In the project,
Alfacom delivers the project on-time and exceeds Epson's expectation.
Business
Benefits
After the revamp and enhancement, the overall system performance
is dramatically improved. Some functions are almost 40 times faster
after the optimization.
Distributors are
very pleased with the performance and in turn the usage of the
system has been increased.
Based on the positive
feedback from the valued users, Epson is now ready to roll out
more e-business service to provide much better service and at
the same time lower its costs.
Key
Components
> Software component
* IBM Websphere Commerce Suite
* AS/400 DB2
* Microsoft SQL Server
* Netscape Enterprise Server
* Sun Solaris
>Key
Components
* Sun Enterprise Server 3500
* Service element
* Java application development
* System administration and tuning
